If for any reason you are not satisfied with your purchase, return the goods to us within 7 days and we will offer you an exchange or refund. Goods must be unmarked and in original condition with original instructions and packaging. All sales dockets must be included. 

Refunds on ‘Change of Mind’ purchases do not apply to Cut to size Strip Lights, Neon, Extrusion, wire purchased by the metre, Ordered in Lights, postage charges, some party lighting and associated products.

For warranty returns you must show date of purchase and it must still be within the warranty period. Different warranty periods apply for different products and for failed transformers you must show the loading and pictures of installation.

LED Strips and Neon must show pictures of installation to show where the fault is. If no pictures are supplied then we reserve the right to refuse replacement, bad installations are the biggest factor in outdoor led installs. We reserve the right to partially replace some pieces of neon and LED Strip where aplicable.